My shopping cart
Your cart is currently empty.
Continue ShoppingFree Shipping | Industry-leading Warranty | Recommended Installation Service | Toll Free: (+1)844.315.0315
Occasional issues may arise during daily use. You can resolve many of these issues by yourself without the need for a technician. The following information provides remedies to many of those situations. You can alternatively search for a solution using the visual navigation below:
LED lights broken or other.
Solution:
- Check power source.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
1.damaged during transportation.
2.wipe the glass surface with cold water just after use.
Solution:
- You can contact with our service department.
Cause:
Solution:
Cause:
The appliance may be unplugged or control panel locked..
Solution:
- Press and hold panel lock button for more than 3 seconds to unlock.
- Contact Customer Service for support.
Cause:
LED lights have been damaged.
Solution:
- You may need to change the oil cup.
Solution:
- Contact Customer Service for support.
Cause:
- Incorrect gesture.
Solution:
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
LED lights broken or other.
Solution:
- Check power source.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
1.damaged during transportation.
2.wipe the glass surface with cold water just after use.
Solution:
- You can contact with our service department.
Cause:
Solution:
Cause:
The appliance may be unplugged or control panel locked.
Solution:
- Press and hold panel lock button for more than 3 seconds to unlock.
Cause:
Control panel have been damaged.
Solution:
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
1.damaged during transportation.
2.wipe the glass surface with cold water just after use.
Solution:
-You can contact with our service department.
Cause:
Solution:
Cause:
The appliance may be unplugged.
Solution:
Cause:
LED lights have been damaged.
Solution:
LED lights broken or other.
Solution:
- Check power source.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Cause:
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
Cause:
1.damaged during transportation.
2.wipe the glass surface with cold water just after use.
Solution:
- You can contact with our service department.
Cause:
Solution:
Cause:
The appliance may be unplugged or control panel locked..
Solution:
- Press and hold panel lock button for more than 3 seconds to unlock.
- Contact Customer Service for support.
Cause:
LED lights have been damaged.
Solution:
Make sure everything was taken out of the box and foam.
Solution:
Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
Solution:
- Change the gas pipe/tube.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Solution:
Solution:
Friendly reminder:
-better to fill with filtered water
-change water tank before each use
Cause:
Solution:
Cause:
Cause:
Cause:
Cause:
Solution:
Cause:
Cause:
Cause:
Cause:
Cause:
Sign up for our mailing list to receive new product alerts, special offers, and coupon codes.
We will notify you on events like Low stock, Restock, Price drop or general reminder so that you don’t miss the deal