Need Help or Have A Question? Here Are A Few Easy Ways To Reach us.

Please Note: To help us assist you faster. Please have your appliance model and serial number ready before contacting us.

Not sure where to find them? View our Model & Serial Number Guide below:

Locally Based. Here for You.

FOTILE Appliances Canada Ltd. is headquartered in British Columbia, providing dedicated customer care, product assistance, and after-sales support across Canada.

Have a question or need assistance? You're welcome to visit our Canadian head office or connect with a local FOTILE retailer for in-person support.

Office Hours: Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)

FOTILE Appliances Canada Ltd.
5811 Cooney Rd. N412,
Richmond, BC V6X 3M1
Canada

How Can we Help

Find the support and resources you need.

Warranty & Product Registration

Explore warranty coverage by product category and register your FOTILE appliance online using our registration form or chatbot.

Find Parts & Accessories

Find genuine FOTILE spare parts for replacement and optional accessories to enhance your appliance.

Return & Refund Policy

Learn about our return and refund policy, eligibility requirements, and how to start a return.

Frequently Asked Questions

Find quick answers to common questions about FOTILE products, installation, warranty, service, and more.

Prefer to Send Us a Message?

Fill out the form below, and our Customer Care team will get back to you within 1 to 2 business day.

Find a Retailer

Experience FOTILE products in person, get expert product advice, and receive personalized support at a retailer near you

Visit a FOTILE Showroom

Experience FOTILE products in person and get expert advice from our team.