Frequently Asked Question

You can choose a range hood by two measurements

• The length of the current cooking appliance
• The length between side cabinets (if applicable)

This will depend on the model you have purchased: Inclined Vent Series: 29.5”to 32.5” in (from the cooktop to the bottom of the upper cabinet)

Pixie Air Series: 32” to 36” (from the cooktop to the bottom of the upper cabinet) Perimeter Vent Series: 24” to 25 5/8” (i.e., the distance between the top of the cooktop and the lowest part of the range hood)

FOTILE provides customers with an industry-leading warranty policy! All range hoods purchased on our authorized channels after 11/2019, will receive a 5-year limited warranty, including 2 years for labor and parts, and 3-5 years for parts but not labor. The motor enjoys a lifetime limited warranty.

The advantages of DC motors:

• Calm starting and speed regulation performance, wide and smooth speed regulation range, strong overload capacity, and little influence by electromagnetic interference;
• DC motor has good starting characteristics and speed regulation characteristics;
• The Torque of the DC motor is relatively large;
• Maintenance is cheaper;
• Compared with AC, the DC of the DC motor is more energy-saving and environmentally friendly.

• Before installing the oil cup into the hood, first put a little water inside the cup and add some detergent. This will make it easy to clean afterwards.
• Remove the fingerprints on the stainless steel surface: White oil.
• Remove the yellow stains: Use a wet towel with a little gypsum powder (old powder) to clean, which generally can be purchased in a paint shop.

(1) Ensure good ventilation in the kitchen when using the hood. Deep cleaning is recommended once a year, and the hood shall be timely cleaned after cooking every time. Regular cleaning of range hood can effectively avoid the occurrence of oil dropping and spilling, etc.;

(2) Do not use the scouring pad, steel wool, stiff brush or other rough tools when cleaning, but use soft cloth instead;

(3) It is strictly prohibited to use acid alkali cleaner such as Mr. Wham, and neutral detergent shall be used to clean the oil screen once every three months, etc.

As the structure of the hood is relatively complicated. If you would like to disassemble it for cleaning, you'd better let professionals handle it, so as to avoid damage to the body in the process of disassembly.

1. Make the cabinet before installing the hood, so as to prevent non-levelling installation of the hood;

2. Prevent bumping in the process of cabinet installation and avoid the dust and sawdust dropping into the hood and thus influencing use;

3. Prevent the hood not able to be dismantled in the future.

After installing the range hood, remove the protective film. If the film is removed after already using the range hood, evenness of coloration may be affected and the glue from the protective film will be difficult to remove from the stainless steel finish.

The smoke pipe diameter of FOTILE range hood is 6”. Installation on an opening of less than 6”is not possible as it impacts the efficacy of smoke suction and creates noise.

Automatic Turbo System is mainly designed for the resistance in the public flue (chimney) and unsmooth extraction. When the Automatic Turbo System is on, it can automatically detect the resistance in the public flue (chimney) and adjust air volume. Smoke is removed without obstacle.

The longer the pipeline is, the more the pressure loss will be, resulting in the decrease in suction.

Press the high-setting fan/Strong button for about 3 seconds until the button turns green.

The waving on/off function is used to start or close a range hood without touching it. Just wave your hand from one side to the other side in the front of the detection sensor. It’s convenient for users to use a range hood without leaving oil stain.

Note: The best distance between the hand and the detection sensor is less than or equal to 5in

The Pixie Air Series is designed for under-cabinet installation, which are thinner and less space-consuming, and can also utilize the space of upper cabinets. If there is no upper cabinet, we recommend you to buy our Inclined Vent Series or Perimeter Vent Series, which are more suitable in effect and design.

The Pixie Air Series range hood features an integrated oil collection system with two Capture Shields. During condensation and suction processes, grease is guided into these Capture Shields. For maintenance, users can simply detach the Capture Shields and place them in a dishwasher for cleaning. 

The net flavor filter uses the patented platinum catalytic technology, which decomposes the harmful gases produced by cooking (such as polycyclic aromatic hydrocarbons released by grilled meat ingredients and other 13 kinds of harmful substances) into harmless carbon dioxide and water through high temperature, so as to solve the problem of cooking fume from the source.

• The length of the current cooking appliance
• How to order a part that is broken will depend on whether your product is in warranty or not.If you believe your product is in warranty, contact us at 1-888-315-0366. We will be able to verify your warranty, order the part, and if needed, arrange for a contractor for the service.If your product is out of warranty, you may order most parts for range hoods and cooktops on our official website or contact us at 888-315-0366 so we can help with the order.Range Hood Spare PartsCooktop Spare Parts

The purification effect on oily ingredients (such as meat) is particularly remarkable. —— During the roasting process, there's virtually no greasy odor. After finishing, opening the door reveals no pungent smoke smell (only normal steam, not cooking fumes), with no lingering odors in the entire room. Even after 500 consecutive experiments with liquid oils, the purification efficiency remains above 75%. Calculated at three high-frequency roasting sessions per week, the system maintains at least 75% purification effectiveness for three and a half years. Combined with the exhaust system's filtration performance, it ensures fresh kitchen air circulation.

The filter has obtained FDA-grade food safety certification. Even if not replaced for extended periods, it will only naturally degrade in purification efficiency without causing additional side effects. For frequent use (such as roasting meat multiple times weekly) or those sensitive to odors, replacement is recommended every 2-3 years. For daily baking of low-fat ingredients like cookies and vegetables, the replacement cycle can be extended based on usage frequency, allowing for timely adjustments as needed

This feature needs to be used in conjunction with Bake (baking) mode.
First, set up the Bake mode correctly:
1. Rotate the knob to "BAKE" mode.
2. Default temperature, or set the temperature through the numeric keypad.
3. Press the "Start/OK" ("Start/Confirm") button to start the baking function.

Long press "Sabbath Mode" ("Sabbath mode") for 2 seconds to complete the setting. At this point, the screen will only display "SAB" ("Sabbath"). To cancel, hold down "Sabbath Mode" (Sabbath Mode) for 2 seconds to return to the default baking mode. Then rotate the knob to "OFF" ("Off") and the product returns to standby.

• Calm starting and speed regulation performance, wide and smooth speed regulation range, strong overload capacity, and little influence by electromagnetic interference;
• DC motor has good starting characteristics and speed regulation characteristics;
• The Torque of the DC motor is relatively large;
• Maintenance is cheaper;
• Compared with AC, the DC of the DC motor is more energy-saving and environmentally friendly.

When choosing an electric cooktop, power is the primary consideration as it determines the cooktop's firepower. The FOTILE Electric Cooktop boasts a powerful 3600W output, delivering intense heat to handle various cooking needs like stir-frying. With five adjustable burners, it supports multiple cooking modes simultaneously, allowing you to cook dishes and simmer soups without interference. Its compact size fits standard kitchen spaces without requiring modifications. Most importantly, the cooktop's versatile compatibility with pots ensures seamless use of clay, iron, and stainless steel cookware, making kitchen operations more efficient and convenient.

The FOTILE electric cooktop is compatible with standard household power supplies. It can be directly connected to 240V/60Hz electricity commonly used in homes. To ensure smooth installation, we recommend verifying your home's power parameters including voltage, frequency, and circuit breaker capacity before installation. If you have any special power configurations, please let us know in advance so we can verify compatibility and ensure safe, stable operation of the equipment.

Maintaining the cooktop is simple. After each use, wait for the glass panel to cool before wiping it with a damp cloth and mild cleaner to remove surface grease and stains. For stubborn residues, spray cleaner and let it sit briefly before scrubbing. If food particles accumulate on the burner area, clean them with a soft cloth or brush. Regularly check power cords for damage or aging to ensure electrical safety. Avoid scratching glass panels with sharp objects. Do not store condiments or other containers above the cooktop, as this may hinder access and potentially damage the glass surface.

In addition to the potential of no magnetic field, the electric cooktop has overheating protection, automatic adjustment or power cut when the temperature is too high; the glass panel is heat-resistant and crack-proof, with a prompt when the surface temperature is too high to prevent accidental scalding; in addition, there is leakage protection to ensure all-round safety of electricity.

With a timer feature, you can effortlessly control cooking duration to avoid overcooking or undercooking. The device offers a wide temperature adjustment range, from low-temperature preservation to high-power 3600W stir-frying, allowing precise adjustments according to different cooking needs. Whether it's slow simmering, medium heat for sauce reduction, or high heat for stir-frying, it handles all scenarios with ease, fully meeting diverse culinary requirements.
Please note that the timer only serves as a reminder and does not automatically stop working.
Please ensure that you pay attention to the burner during cooking to avoid unnecessary risks.

Yes. Both parts can be placed into a dishwasher for cleaning purposes.

Yes. But we recommend to contact a professional installer for assistance.

Dishwasher standard cleaning has 5 water cycles, of which there is a high-temperature cleaning cycle, which can completely kill bacteria and viruses in general tableware and dishes. Our product can meet basic disinfection needs.

Our dishwasher has the Energy Star certification, which is more water-saving and energy-saving compared to traditional built-in dishwashers.

The pause button only works in the running and baking process of the electric ovens.

There is too much water when making steak in the oven. It is recommended that users should first use kitchen paper to dry the steak as much as possible before roasting it in the oven. 

It is suggested that the electric ovens should be cleaned immediately after use. If it is not cleaned for a long time and the grease cannot be wiped off, put certain amount of boiled water with a metal container into the oven and turn on the oven. When the water vapor softens the grease, it will be easier to clean. 

The electric ovens can heat canned food with opened cover in high temperature resistant container. Canned food with cover unopened cannot be heated in the Electric Ovens, as the pressure surge in the sealed can will cause explosion, resulting in harm or damage. For nuts, such as chestnuts, it is necessary to cut the shell open with a knife before roasting it.

It is suggested to set the oven to above 180 degrees and roast over a period of time, and the moisture will be evaporated.

1. During the initial use of the oven, an unusual smell may occur. This is due to the heating and evaporation of material on the oven's surface used to protect the oven while in the warehouse.

2. During the first use of the oven after installation, we recommend setting the temperature to the highest setting (making sure there is no food inside the oven first) for half an hour. Afterward, open the stove and exhaust air out of the room.

It is suggested that potatoes shall be wrapped with tin foil to avoid loss of water, as it takes a long time to bake potato. It is also applicable to reduce the baking temperature, and prolong the baking time for potato.

1. Corrosive cleaner, such as powdered detergent and paste detergents;
2. Sharp metal tools;
3. Oven spray.

You can choose where to put the food according to your favorite taste. Some people like it to be deep roasted, while others like it to be just tender. If you need to grill food that is colored quickly, for example: chicken wings, steak and other meat, it is suggested that you put it in the middle or upper layer. If you need to grill food that is colored slowly, for example: macarons, cake, bread and other pastries, it is suggested that you put it in the lower layer. For other dishes, it is suggested that normally they can be put in the middle layer.