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Continue ShoppingTroubleshooting
Occasional issues may arise during daily use. You can resolve many of these issues by yourself without the need for a technician. The following information provides remedies to many of those situations. You can alternatively search for a solution using the visual navigation below:
Range Hoods
Cooktops
Steam Ovens
Convection Ovens
In-Sink Dishwasher
Range Hoods
Cause:
LED lights broken or other.
Solution:
- Check power source.
LED lights broken or other.
Solution:
- Check power source.
- Check if other parts are functioning and contact Customer Service.
- Tutorial Video: https://www.youtube.com/watch?v=-nZMO5N7AZ0&t=21s.
Cause:
Push rod may be worn out.
Solution:
- Check if other parts are functioning and contact Customer Service.- Tutorial Video: https://www.youtube.com/watch?v=gPtMOSD2ZRM.
Cause:
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
- Tutorial Video: https://www.youtube.com/watch?v=2oK4gj9jyEQ.
Cause:
Range hood may be installed too high or too low.
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
- Contact Customer Service if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
- Check if the vent ducting can be shortened. Seek advice from a specialist.
- Check if the ducting is blocked.
- Check if the ducting is kinked.
Cause:
1.damaged during transportation.
2.wipe the glass surface with cold water just after use.
Solution:
- You can contact with our service department.
Cause:
- M5 X 70 fastening screws for upper cabinet are too tight.
- Oil Filter was not installed correctly.
Solution:
- Loosen each M5 X 70 fastening screws on the left side by 5-6 turns.
- Check the oil filter.
Cause:
The appliance may be unplugged or control panel locked..
Solution:
- Check power supply.
- Press and hold panel lock button for more than 3 seconds to unlock.
- Contact Customer Service for support.
- Press and hold panel lock button for more than 3 seconds to unlock.
- Contact Customer Service for support.
Cause:
LED lights have been damaged.
Solution:
- Contact Customer Service for support.
Cause:
- You may need to change the oil cup.
Solution:
- Contact Customer Service for support.
- You may need to change the oil cup.
Solution:
- Contact Customer Service for support.
Cause:
- Incorrect gesture.
- The function may have been locked or broken.
Solution:
- Make sure to wave hands quickly through the sensor windows at two sides.
- While the range hood is off, press Lighting and Medium-setting Fan at the same time for 5 seconds to turn on/off the GESTURE function (Try to wave each time until it starts to work).
Cause:
LED lights broken or other.
Solution:
- Check power source.
LED lights broken or other.
Solution:
- Check power source.
- Check if other parts are functioning and contact Customer Service.
- Tutorial Video: https://www.youtube.com/watch?v=-nZMO5N7AZ0&t=21s.
Cause:
Push rod may be worn out.
Solution:
- Check if other parts are functioning and contact Customer Service.- Tutorial Video: https://www.youtube.com/watch?v=gPtMOSD2ZRM.
Cause:
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
- Tutorial Video: https://www.youtube.com/watch?v=2oK4gj9jyEQ.
Cause:
Range hood may be installed too high or too low.
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
- Contact Customer Service if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
- Check if the vent ducting can be shortened. Seek advice from a specialist.
- Check if the ducting is blocked.
- Check if the ducting is kinked.
Cause:
1.damaged during transportation.
2.wipe the glass surface with cold water just after use.
Solution:
- You can contact with our service department.
Cause:
- M5 X 70 fastening screws for upper cabinet are too tight.
- Oil Filter was not installed correctly.
Solution:
- Loosen each M5 X 70 fastening screws on the left side by 5-6 turns.
- Check the oil filter.
Cause:
The appliance may be unplugged or control panel locked.
Solution:
- Check power supply.
- Press and hold panel lock button for more than 3 seconds to unlock.
- Press and hold panel lock button for more than 3 seconds to unlock.
- Contact Customer Service for support.
Cause:
Control panel have been damaged.
Solution:
- Contact Customer Service for support.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
- Check if the vent ducting can be shortened. Seek advice from a specialist.
- Check if the ducting is blocked.
- Check if the ducting is kinked.
Cause:
1.damaged during transportation.
2.wipe the glass surface with cold water just after use.
Solution:
-You can contact with our service department.
Cause:
Fixing screws of the smoke baffle
The M4×8 screws were not used.
Solution:
Open the baffle plate and use the screws (M4×8) to fix the plate (Please refer to the user’s manual).
Cause:
The appliance may be unplugged.
Solution:
- Check power supply.
- Contact Customer Service for support.
Cause:
LED lights have been damaged.
Solution:
- Contact Customer Service for support.
Cause:
LED lights broken or other.
Solution:
- Check power source.
LED lights broken or other.
Solution:
- Check power source.
- Check if other parts are functioning and contact Customer Service.
- Tutorial Video: https://www.youtube.com/watch?v=-nZMO5N7AZ0&t=21s.
Cause:
Push rod may be worn out.
Solution:
- Check if other parts are functioning and contact Customer Service.- Tutorial Video: https://www.youtube.com/watch?v=gPtMOSD2ZRM.
Cause:
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
Oil Filter may not have been installed correctly.
Solution:
- Open the baffle plate and reinstall the oil filter.
- Tutorial Video: https://www.youtube.com/watch?v=2oK4gj9jyEQ.
Cause:
Range hood may be installed too high or too low.
Solution:
- We recommend the range hoods to be installed at a height of 29.5 in to 32.5 in (from the cooktop to the bottom of the upper cabinet) Please reinstall if needed.
- Contact Customer Service if needed.
Cause:
Ducting may be too long, blocked or kinked.
Solution:
- Check the diameter of the duct (ideally it should be at least 6 inches).
- Check if the vent ducting can be shortened. Seek advice from a specialist.
- Check if the ducting is blocked.
- Check if the ducting is kinked.
Cause:
1.damaged during transportation.
2.wipe the glass surface with cold water just after use.
Solution:
- You can contact with our service department.
Cause:
- M5 X 70 fastening screws for upper cabinet are too tight.
- Oil Filter was not installed correctly.
Solution:
- Loosen each M5 X 70 fastening screws on the left side by 5-6 turns.
- Check the oil filter.
Cause:
The appliance may be unplugged or control panel locked..
Solution:
- Check power supply.
- Press and hold panel lock button for more than 3 seconds to unlock.
- Contact Customer Service for support.
- Press and hold panel lock button for more than 3 seconds to unlock.
- Contact Customer Service for support.
Cause:
LED lights have been damaged.
Solution:
- Contact Customer Service for support.
Cooktops
Cause:
Make sure everything was taken out of the box and foam.
Solution:
- Check the box and make sure, Contact Customer Support.Make sure everything was taken out of the box and foam.
Solution:
Cause:
The LP gas kit was not changed correctly.
Solution:
- Please follow the guide in the manual to change the kit.Cause:
General gas valve is not opened.
Solution:
Turn on the general gas valve.
Cause:
Gas pipe is bent/flattened.
Solution:
Change/fix the gas pipe.
Cause:
Safety valve does not open.
Solution:
Press and turn the knob to intense fire, make sure the hob is fired and keep pressing for 3-4 seconds.
Cause:
Burner heads and caps are not in place.
Solution:
Remove the burner caps.
Cause:
Ignition device is dirty or wet.
Solution:
Wipe with a dry cloth.
Cause:
Ignition pin is not in the right position or broken.
Solution:
Contact Customer Support.
Cause:
- Batteries may need to be changed.
Solution:
- Change the battery (D5).
Cause:
- Gas pipe may be broken.
- The pipes are not connected correctly.
Solution:
- Change the gas pipe/tube.
- Replace hose.
Cause:
The burner’s nozzle may be blocked.
Solution:
Clean the fire hole surface on the burner with something sharp like a toothpick.
Cause:
Burners may be dirty or nozzle is blocked.
Solution:
Remove the burners and clean with water and wipe dry.
Steam Ovens
Cause:
Solution:
- Water tank may not be pushed into the slot or pushed into the wrong place.
- There may not be enough water.
Solution:
- Fill the water tank until it reaches “Max”, the highest water level scale line.
- Place the water tank into the slot and push it into the right spot
Friendly reminder:
-better to fill with filtered water
-change water tank before each use
Friendly reminder:
-better to fill with filtered water
-change water tank before each use
Cause:
Refer to the manual to see the meaning of the code.
Solution:
Contact Customer Support for assistance.Convection Ovens
Cause:
Solution:
- Functions may not have been set properly.
Solution:
Check that the function and the temperature have been set to the function and temperature needed.
Cause:
Not a malfunction: the cooling fan will continue to run after the oven has been shut off to prevent any humidity building up on the oven, the control panel, or inside of the oven. When the temperature has reached a certain level, the fan will turn off.
Solution:
If there is any abnormal noise, please contact Customer Support with a video.Cause:
- Temperature not set properly.
- Tray/racks may not be leveled.
Solution:
- Check that the correct temperature was set.
- Check that the tray/rack is placed correctly and leveled with the shelf.
Cause:
- Temperature may be too high.
- Wrong shelf level was used.
Solution:
Check temperature and correct shelf level.
Cause:
You may have forgotten to press “OK”.
Solution:
Press “OK” and confirm.
In-Sink Dishwasher
Cause:
Solution:
- The spray arm may not be correctly installed.
- Collision caused by improperly place tableware.
Solution:
- Remove and reinstall the spray arm.
- Refer to the manual and make sure the tableware are placed as required.
Cause:
The power source may not be connected properly.
Solution:
Check the power cord.Cause:
There may be lack of cleaning. Or drain line installation position not right.
Solution:
Please maintain the product according to the daily cleaning steps. The drain line of the wall must be higher then dishwasher.
Cause:
The drain valve may be closed (turned off).
Solution:
In shutdown mode, press and hold the “LEVEL” key for 2 seconds to open the drain valve.
Cause:
The power may have been cut off while operating.
Solution:
To manually open the door, open the lower cabinet and locate the white door string. Gently pry the food armrest with a slotted screwdriver while pulling down the string .at the same time .
Cause:
Door is open or there may be a door lock fault.
Solution:
Gently press the door downwards. For more assistance, please contact Customer Support.
Please contact Customer Support.
