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Comply with FOTILE’s standards of operations as set forth in all training and all kinds of operational manuals.
Understand customers’ case details and manage shipping date and distribution. Complete installation/repair cases processing with information and details timely.
Coordinate with Logistics manager to convey products from the warehouse to the designated area.
Responsible for goods delivery, distribution, handling and other logistics work.
Assist the logistics manager to manage third-party logistics and warehouse management partners throughout the United States.
Manage the spare parts warehouse and organize the regular report of spare parts demand and manage the safety of the warehouse.
Contact the shipping company to deliver the products sold every day in a timely, accurate and safe manner.
Participate in the planning and design of company logistics, supply chain operation mode and logistics distribution network.
Responsible for fix, classify and resale of returned products.
Coordinating in the communicate with customers and mechanics for the installation or repair. Liaise with either vendors, and technicians or mechanicals after orders completed.
Follow up the working process of technicians or mechanicals, and deal with customers’ feedback and complaints.
Respond immediately customers’ inquiries via phone calls, emails, or WeChat. Provide clear and accurate information to customers by understanding their need.
Manage and input clients’ information, electronic filing, and retrieval of documents through internal SOP and system.
Provide support for miscellaneous requests and services with a “can do” attitude and philosophy
Expected to uphold the Standards of Service and best practices developed by FOTILE.
Other assignments from the Supervisor or Other duties as may arise from time to time, or as may be assigned to Employee.
Associate Degree Required.
Fluent and proficient in both mandarin Chinese and English Required.
1-3 years Appliance Industrial Service support experience preferred.
1-3 years Logistic experience Preferred.
Ability to work flexible and adapt work schedule.
Outstanding Communication, Interpersonal skills and writing skills.
Strong work ethic. Attention to Detail, can prioritize multiple projects and tasks while adhering to Deadlines.
Rancho Cucamonga LA
Company Overview: Fotile America LLC is dedicated to the wholesale of kitchen appliances in the U.S. market and the development of the kitchen electronics industry. Fotile America LLC is committed to high quality, user friendly, and technologically advanced appliances sold to customers through select agents.
➢ Competitive salary rate plus bonus
➢ Medical health benefits, dental and vision insurance; 401k plan
➢ Allowance for auto and cell phone
➢ Job Type: Full Time
➢ Job location: Rancho Cucamonga, CA
If you are interested with this opportunity, please kindly forward your Resume to Fotile America HR: Shun.Ouyang@fotile.com with email subject: “Job Title + Your Name”.
Feel free to give a call to Fotile HR team at 732-208-0877.
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